Measurement of Software Maintenance from User Satisfaction Perspective: A Case Study

KHAIRONI, YATIM SHARIF and KOH, TIENG WEI and NURDHIYA, HAZWANI HELMEE and ROZILAH, ROSLI (2015) Measurement of Software Maintenance from User Satisfaction Perspective: A Case Study. In: Second International Conference on Advances in Information Processing and Communication Technology - IPCT 2015, 18 - 19 April, 2015, Rome, Italy.

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Abstract

The importance of software maintenance in a software development environment is a long term and continuous activity for improvement. The service quality of the software maintenance provided in which involving helpdesk, programmer and software analyst should be measured in order to satisfy users who use the software. In this paper, we propose a software measurement program for product improvement in order to maximize the user satisfaction where one government agency is selected as our case study. Our measurement plan is based on Goal Question Metric (GQM) approach. Results from this measurement program with some meaningful quantitative analysis has given an achievable roadmap for the organization to plan for next improvement activities toward their goals.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: User satisaction; Software maintenance; GoalQuestion-Metric, Software metric
Depositing User: Mr. John Steve
Date Deposited: 01 May 2019 12:05
Last Modified: 01 May 2019 12:05
URI: http://publications.theired.org/id/eprint/1835

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