Mapping perceptions about the influence of critical success factors in BPM initiatives

HELDER GOMES, COSTA and TAIS FERNANDES, COSTA and TATIANE RIBEIRO, PAIXAO and VALDECY, PEREIRA (2017) Mapping perceptions about the influence of critical success factors in BPM initiatives. In: Sixth International Conference on Advances in Social Science, Management and Human Behaviour - SMHB 2017, 09-10 December, 2017, Rome, Italy.

20180215_113534.pdf - Published Version

Download (738kB) | Preview
Official URL:


This article reports a research that has colletected and analyzed perceptions about the influence of CSF in Business Processes (BPM) initiatives. A systematic literature review was performed in papers published in indexed journals. In a second step, a survey was applied to a short sample composed by experts in BPM, with a single question: what area the CSF that most influence in the implementation of process management? After it, a full questionnaire was build and applied to an extended sample composed by Brazilian BPM experts. As a result, the top 10 CSF perceived as most critical to the success in BPM initiatives were identified. The main contributions of this paper are the original way the CSF were elicited and how their importance was found out, both in a systematized and robust way that can be followed by other researches and practioneers.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Business Process Management, BPM, Critical Factors, CFS, survey
Depositing User: Mr. John Steve
Date Deposited: 10 Mar 2019 09:20
Last Modified: 10 Mar 2019 09:20

Actions (login required)

View Item View Item